Front Office Assistant - Three Rivers Health Center

Job Description:

SUMMARY

Responsible for reviewing patients History, Diagnosis, demographics or chief complaint and barriers to care.

PRINCIPAL ACTIVITIES & RESPONSIBILITIES

• Responsible for greeting incoming patients in a friendly and professional manner.
• Complete and accurate information should be obtained from the patient for billing and demographics purposes.
• All incoming calls should be answered in a friendly and professional manner.
• Accurate information should be communicated to the caller in a customer- oriented manner
• Calls should be routed to the intended recipient timely and accurately
• Completes administrative duties that ensure the patient’s visit is smooth, billing can be processed timely and accurately, and front office remains clutter free and organized
• Ensure that barriers to care (such as language, transportation and financial) are addressed
• Collaborate with available community programs, or internal departments to provide assistance to patients
• Work with Front Office Assistant to ensure copays are collected at the time of visit and in accordance with patient insurance guidelines
• Patient charts should either be created if it is a first-time visitor or located if it is a return visit
• Determine patient needs and connect patient to appropriate community agencies and services (i.e. housing, legal aid, emergency shelter, domestic violence, employment, adult education, food/clothing, etc.).
• Coordinates all logistic support to department, including supplies and equipment.
• Knowledge of medical terminology and office procedures.
• Maintain appearance standards as outlined in CTCLUSI policies.
• Must be able to interact with Tribal members and the general public in a courteous, professional, and efficient manner.
• Strong critical thinking skills
• Dedicated to providing the best patient care possible.
• Demonstrated ability to maintain a high level of professionalism during stressful times.
• Provide excellent customer service to clients and vendors of Three Rivers Health Center.
• Maintain a good attendance record.
• Other duties as directed by management.

PHYSICAL & MENTAL DEMANDS

• Standard medical equipment and supplies including thermometer and syringes. May involve use of assistive devices such as walkers, wheelchairs, ventilators, pulse oximetry units, and oxygen tanks.
• Must be able to walk, talk, hear, use hands to handle, feel or operate objects, tools, or controls, and reach with hands and arms.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• May be required to push, pull, lift, and/or carry up to 40 pounds.
• Must be willing and able to work long hours, which may include evenings and weekends.
• Must be willing and able to travel both locally and within the CTCLUSI service delivery area.

WORKING CONDITIONS & ENVIRONMENT

• Varied activities including standing, walking, reaching, bending, lifting. Requires full range of body motion including handling and lifting patient’s manual and finger dexterity and eye-hand coordination.
• Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 100 pounds. Requires corrected vision and hearing to normal range.
• May be required to work in locations other than Three Rivers Health Center, such as schools or at an outreach work location.
• May be required to attend meetings, conferences and Tribal events.

JOB LOCATION
Three Rivers Health Center
150 S. Wall Street
Coos Bay, Oregon 97420

Apply online @ www.ctclusi.org

Open until Filled

Experience and Skills:

MINIMUM JOB REQUIREMENTS

• High School Diploma.
• Experience: 1 year minimum of medical office or healthcare facility experience
• Ability to work independently with strong sense of focus, task-oriented.
• Ability to work with culturally diverse families and communities with the ability to be culturally sensitive, appropriate and non-judgmental.
• Work well under pressure and maintain a consistently pleasant and professional demeanor when communicating with the public and staff.
• Be able to maintain a calm and professional attitude even in the face of crisis and dramatic presentation.
• Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information.
• Is knowledgeable of and maintains HIPAA standards of privacy and confidentiality.
• Strong interpersonal communication and written skills.
• Able to work in different work settings and environments
• Basic casework skills (referrals, advocacy).
• Must be able to learn and utilize computer software programs.
• Willing to work beyond normal working hours when necessary.
• Must possess reasonable ability to communicate in English.
• This is a Safety Sensitive Position as defined in the Alcohol & Drug Policy.
• This position is subject to pre-employment drug testing.
• This is a covered position which requires background check that includes fingerprinting.
• Must have employment eligibility in the U.S.
• Indian preference will be observed in the hiring process.